Refund Policy

This Refund Policy outlines the terms and conditions under which Contributions made to Malaak Community Services may be refunded.

1. Eligibility for Refunds

Contributions may be eligible for a refund under the following conditions:

• Refund requests must be submitted within 30 days from the original Contribution date.
• Contributions are non-refundable once project implementation has commenced.
• If a project is delayed for more than 18 months without a viable alternative being provided, the Supporter may request a refund.

2. Refund Request Process

To request a refund, the Supporter must:

• Complete and submit the official refund request form.
• Provide a copy of the Contribution receipt.
• Submit valid identification and, if required, bank or payment details.

3. Refund Method

• Refunds are processed using the original payment method whenever technically possible.
• Processing times may vary depending on the payment provider and banking procedures.

4. Additional Notes

• Refund requests are reviewed on a case-by-case basis to ensure compliance with this policy.
• The organization reserves the right to request additional information to verify the refund request.
• Transaction or processing fees charged by payment providers may be non-refundable.

5. Policy Updates

Malaak Community Services reserves the right to amend or update this Refund Policy at any time.
Any changes will be published on this page, and continued use of our Contribution services constitutes acceptance of the updated policy.